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***Frequently Asked Questions***
1.) Do I get my own gauge cluster back or
is it an exchange program?
Absolutely! We receive your gauges, service them, and
send your gauges back to you. Among other reasons, the main
one is that most of the gauges store the bike's mileage internally.
It would not be right to send back a set of gauges with different
mileages.
2.) What is the normal turnaround time?
All orders received are shipped within 24-48 hours of being received unless there is some
type of problem (Such as no payment, no return address, a part out of stock, holiday). We try
to ship all orders ASAP. We ride too and know what it's like to be without your ride for an extended
length of time.
3.) How do I know you won't damage my gauges?
We can't do much to prove it to you other than tell you we
have thousands of satisfied customers. We can't guarantee
the shipping process, that's why we insure every gauge we ship.
(See our policy page for more info)
View the
feedback page for more testimonials. This page is not edited
by us whether the comments are good or bad other than to remove
postings placed in error.
4.) Is your work guaranteed?
On the rare occasion that something may go wrong with the
lighting of your gauges we will gladly test your gauges at
no charge. Since we only work on the lighting and faceplate
portions of the gauges, we offer to repair any problems you
may have with these areas only at no charge for the entire time
you own the gauges. If there is a problem with our work, we
will pay priority mail return shipping back to you and refund up to $10 to cover your cost of
shipping back to us. If the problem is not a result of our work or there is no problem with the
gauges, then you will need to pay for shipping both ways.
5.) Will this mod affect my warranty?
Most likely the dealer will give you a hard time if they
see the gauges had been modified. Dealers will look harder for
a reason not to honor your warranty than to attempt fixing the
problem. Don't let them instantly say "it must be the gauges".
If they try to tell you this, have them prove it first by using
a known good set of gauges.
6.) How do I ship my gauges to you?
We can receive all the delivery services including, Fed Ex,
UPS, Airborne Express, US Mail. The most common methods people
use to ship their gauges to us is UPS (Ground) or Priority Mail.
If shipping Priority Mail, just ask for insurance on your
package. Total should be around $10 if the box doesn't have
a ton of packing material in it. For UPS, you have to specify
the extra insurance on their forms.
For orders from outside the USA:
PLEASE READ
7.) Do you have a phone number that I can
call in an order?
Unfortunately, at this time we don't have a business phone.
All orders by credit card can only be taken through
paypal.com. If you need
to contact us for other reasons/questions, the best way is via
email. We answer all emails every single day!! Even on the rare
occasion we are out of the office, you will at least get an
automated response. If you don't get a response by email, please
make sure you gave us a working email address and be sure that you can accept
messages from email addressed from bluegauges@yahoo.com. We often can't
get a reply through because of an incorrect email address or an email account that is over
quota and not accepting any more email or because yahoo is listed as a spam domain. We take great pride in answering emails quickly
and we stress that if you don't hear from us, try sending another email from a different email
account . You are also encouraged
to use our forums to contact us if necessary.
By doing all communication via email we are able to better
serve you by being able to answer all of your questions
efficiently. We also can keep record of all past orders and
communications which is easily searchable for quick
reference.
8.) I am in a hurry, can you get the gauges
back to me fast?
We can ship overnight by FedEx, UPS, or Express Mail.
With UPS or FedEx you can prepay the return shipping and
include the label with your gauges. For Express Mail, just
add the express mail upgrade at the bottom of the
backlighting page related to your gauges. For faceplate
orders, add $15 to your order.
9.) How do I order?
We have put together an extensive description of the
ordering process on this page.
10.) Where can I get a different faceplate?
We offer Illumiglo faceplates HERE.
We also offer custom made faceplates for Harley gauges
HERE. All faceplates are installed FREE and qualify
for a lifetime warranty when installed by us. In the case of the illumiglo faceplates which
require 12v power, we can install them directly to the circuit
board inside of the gauge cluster so they become "Plug and Play". (See question
#16)
11.) Can you tell me how I can change the
mileage in my gauges?
This information is not available. More Info
HERE
12.) Can I buy a kit and do the backlighting
myself?
We do not sell individual LED's. We
would not suggest doing this modification yourself. It is much
too difficult for the average person. We would not want to see
or hear about someone damaging their $400+ dollar gauge cluster.
Besides, we have tested many LED's for maximum brightness and
believe to have the brightest available. Also, we have purchased
large quantities of LED's and can offer the service for a slight
bit more than what it would cost you to do it yourself. However
if you must do it yourself -->See
an example of what's involved here.
13.) Can you tell me the specifications
of the LED's you use so that I can find my own?
The LED's vary depending on the bike. Most of the bikes use
a size 1208. Different bikes use a different number of LED's.
(Anywhere from 8 in the 954 gauges to 31 in the Hayabusa gauges)
I understand the situation you may be in (overseas, etc.) but,
we have spent several hours looking for and testing several
different pieces from several manufacturers for each and every
gauge available on this website. Most of this information is
not given out freely.
14.) Can you do backlight modifications
on other models not listed on your home page?
We are always adding new models to the list. If you believe
that your gauges use LED's (not Bulbs) and are willing to pay
for return shipping ($10), then contact us and we will do them for free, if it can be done, in exchange for
keeping it a couple extra days for testing, pictures, etc. Send
us an e-mail. If you
are unsure whether your gauges use bulbs or LED's, you will
have to open them up and look. The following links are to pictures
to show what a bulb looks like versus an LED.
LED EXAMPLE An LED will be surface mounted to the top
side of the board and can not be changed without soldering
equipment.
BULB EXAMPLE Bulbs will be mounted in holes in the board
and can easily be removed by hand.
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